Frequently Asked Questions

you've got questions, we've got answers 😎

What is the temperature of the water in Hawaii?

The water temperature around Maui varies between 74°F and 82°F, depending on the season.

Where and when does the charter meet and when will we be back?

We operate out of Maalaea Harbor (233 Maalaea Rd, Wailuku, HI 96793 is the closest address). You will meet us at the boat called Winona on the North Dock in front of the first Condo Complex just East of the Coast Guard Station. Please be sure to arrive 30mins before launch time.

Launch and return times are as follows:

Morning Turtle Town Snorkel At Coral Gardens
9:00 AM – 12:00 PM

Afternoon Turtle Town Snorkel at Coral Gardens
1:00 PM – 4:00 PM

Sunset Sailing on a Floating Tiki Bar Catamaran
5:00 PM – 7:30 PM

ARE THERE ANY HIDDEN FEES OR FUEL CHARGES?

There is a 7.166% tax (4.166% sales tax + 3% Harbor’s Fee).

Do you rent cameras or have photography packages available?

Not at the moment. We are working on new packages and offerings for camera rental and photo packages.

When are the busiest times of year on Maui?

The summer months, June-August, and the Thanksgiving, Christmas—New Years, and Spring Break holidays are the busiest times of year on Maui.

What kinds of sharks are in Hawaii and are they harmful?

The most common sharks you are likely to see on a snorkel off of Maui are White-tip reef sharks. They are not harmful at all and are beautiful and graceful to watch. On occasion, we also see Grey Sharks, which are also great to watch and pose no threat to people.

What is your Cancellation Policy? What if I get sick?

Cancel 48 hours before scheduled tour or charter for a full refund.

QUESTIONS THAT SHOULD BE ASKED

Planning your sail or snorkel adventure? Here are some common questions to help you prepare. If you don’t see your question here, feel free to reach out — we’re happy to help!

What is your safety record?

We have been in the business for nearly 30 years and have an immaculate safety record. While having a fun and exciting trip is a high priority, the safety of our guests is our number one priority. Since acquiring Sail Winona 3 years ago, there have been no accidents or injuries.

What is the experience of your staff?

Captain and crew are all experienced and are both excellent on the water with boat duties and customer service.

Weather conditions?

All sites are weather conditions permitting. We will choose the best spots based on the weather.

Policies

Are there any other fuel charges or hidden fees?

The only additional fee is a 7.166% tax (4.166% sales tax and a 3% Harbor’s Fee).

Do you offer Kama’aina Rates and/or Military Rates on Diving and Snorkeling?

Yes. You must live within the state of Hawaii and show proof of address for Kama’aina or prove Military or Veteran Status for 20% discounts off of our original prices.

Are there block out periods on discounts?

Yes. We do not raise our prices during the holidays like the airlines and hotels do, we do not discount during that time either.

STILL HAVE QUESTION?

We’re just a message away! Reach out to our friendly crew anytime — we’re here to make your experience smooth, fun, and stress-free.

Your Maui Adventure Starts Here

Escape the crowds and sail the island in true Hawaiian style where handcrafted cocktails, stunning views, and unforgettable moments await.