Frequently Asked Questions

you've got questions, we've got answers 😎

What is the temperature of the water in Hawaii?

The water temperature around Maui varies between 74°F and 82°F, depending on the season.

Where and when does the charter meet and when will we be back?

We operate out of the Maalaea Harbor (233 Maalaea Rd, Wailuku, HI 96793, USA.) You will meet us at the boat on the truck and trailer in the parking lot. Please be sure to arrive 30mins before launch time.

Launch and return times are as follows.

Morning Turtle Town Snorkel At Coral Gardens
9:00 AM – 12:00 PM

Afternoon Turtle Town Snorkel at Coral Gardens
1:00 PM – 4:00 PM

Sunset Sailing on a Floating Tiki Bar Catamaran
5:00 PM – 7:30 PM

Do you offer afternoon charters?

We offer an 11:15 am-3:30pm trip based on request and weather. We are happy to customize our trip time for your group whenever possible on a private charter basis.

Are there any other fuel charges or hidden fees?

The only additional fee is a 7.166% tax (4.166% sales tax and a 3% Harbor’s Fee).

Do you rent cameras or have photography packages available?

We do not rent cameras, however, we do offer photo packages. For $85, you will receive a CD with pictures from your trips as well as the best of the best stock images from many years of Maui Diving!

When are the busiest times of year on Maui?

The summer months, June-August, and the Thanksgiving, Christmas—New Years, and Spring Break holidays are the busiest times of year on Maui.

Can non-snorkelers come on board?

Yes, we are happy to accommodate families with certified divers, snorkelers and passengers.

What kinds of sharks are in Hawaii and are they harmful?

The most common sharks you are likely to see on a snorkel off of Maui are White-tip reef sharks. They are not harmful at all and are beautiful and graceful to watch. On occasion, we also see Grey Sharks, which are also great to watch and pose no threat to people.

What is your Cancellation Policy? What if I get sick?

Cancel 48 hours before scheduled tour or charter for a full refund.

QUESTIONS THAT SHOULD BE ASKED

Planning your sail or snorkel adventure? Here are some common questions to help you prepare. If you don’t see your question here, feel free to reach out — we’re happy to help!

What is your safety record?

We have been in the business for nearly 30 years and have an immaculate safety record. While having a fun and exciting trip is a high priority, the safety of our guests is our number one priority. Since acquiring Sail Winona 3 years ago, there have been no accidents or injuries.

What is the experience of your staff?

For the most part, most of the boats offer a pretty similar profile with a few variations. However, what makes or breaks your experience is the crew. Makena Coast Charters is owner-operated with the same owner for nearly 30 years (Captain Steve Hogan) and the crew are all experienced and excellent both in the water, with the boat duties and customer service.

Do I need to talk to a doctor about a medical condition or medications?

It is very important to be in good medical health and fitness when diving. If you have suffered any significant medical conditions, had a major decrease in fitness, or have been placed on medication you should get clearance from a doctor. If you are having cold symptoms, it is best to wait until you are healthy to snorkel.

Weather conditions?

All sites are weather conditions permitting. We will choose the best spots based on the weather.

Policies

Are there any other fuel charges or hidden fees?

The only additional fee is a 7.166% tax (4.166% sales tax and a 3% Harbor’s Fee).

Do you offer Kama’aina Rates and/or Military Rates on Diving and Snorkeling?

Yes. You must live within the state of Hawaii and show proof of address for Kama’aina or prove Military or Veteran Status for 20% discounts off of our original prices.

Are there block out periods on discounts?

Yes. We do not raise our prices during the holidays like the airlines and hotels do, we do not discount during that time either.

Need Accommodations?

We have adorable upcountry Maui accommodations at the perfect elevation to go diving and still be able to go home! Makena Coast Charters Reviews

STILL HAVE QUESTION?

We’re just a message away! Reach out to our friendly crew anytime — we’re here to make your experience smooth, fun, and stress-free.

Your Maui Adventure Starts Here

Escape the crowds and sail the island in true Hawaiian style where handcrafted cocktails, stunning views, and unforgettable moments await.